1. Information We Collect
At Ember Flare Storm Hotel, we collect information to provide you with exceptional service and memorable experiences. The types of information we collect include:
- Personal Information: Name, address, phone number, email address, and payment information when making reservations
- Guest Preferences: Room preferences, dietary requirements, accessibility needs, and service requests
- Stay Information: Check-in/check-out dates, room type, services used, and guest feedback
- Technical Information: IP address, browser type, device information, and website usage data
- Communication Records: Correspondence with our staff, customer service interactions, and marketing preferences
2. How We Use Your Information
We use your information to enhance your experience at our hotel and provide personalized service:
- Processing and managing your reservations and stay
- Providing personalized services based on your preferences
- Processing payments and managing your account
- Communicating with you about your stay and our services
- Sending promotional offers and updates (with your consent)
- Improving our services and facilities
- Complying with legal requirements and ensuring safety and security
3. Information Sharing
We respect your privacy and only share your information in the following circumstances:
- Service Providers: Trusted third-party providers who assist us in operations (payment processors, cleaning services, etc.)
- Legal Requirements: When required by law, court order, or government regulations
- Business Transfers: In the event of a merger, acquisition, or sale of assets
- Safety and Security: To protect the rights, property, and safety of our guests and staff
We never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement comprehensive security measures to protect your personal information:
- SSL encryption for all online transactions and data transmission
- Secure servers with restricted access and regular security updates
- Staff training on data protection and privacy protocols
- Regular security audits and vulnerability assessments
- Physical security measures for all data storage locations
5. Your Rights Under Canadian Privacy Law
As a Canadian resident, you have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of Consent: Withdraw consent for certain uses of your information
- Data Portability: Request your data in a portable format
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Complaint: File a complaint with the Privacy Commissioner of Canada
6. Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience:
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
You can manage your cookie preferences through your browser settings.
7. Data Retention
We retain your personal information only as long as necessary:
- Guest information: Up to 7 years for business and legal purposes
- Marketing data: Until you unsubscribe or request deletion
- Website analytics: Up to 26 months
- Payment information: As required by financial regulations
8. International Transfers
Your personal information may be transferred to and processed in countries outside Canada where our service providers are located. We ensure adequate protection through:
- Contractual agreements requiring appropriate data protection
- Verification of adequate privacy laws in destination countries
- Implementation of additional safeguards where necessary
9. Children's Privacy
We do not knowingly collect personal information from children under 13 without parental consent. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
10. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered guests
- Providing notice during your next visit to our hotel
Last Updated: January 2024